Return & Refund Policy

Last updated: October 14, 2026.

SPGTISTORE is an online-only store operated under the business name BLACKSPGTI from Jerusalem, Israel. We have no physical shop, office or warehouse that customers can visit.

We offer a 30-day voluntary return window for eligible products, subject to the terms below. This policy does not limit your mandatory consumer rights under applicable law.

1. Returns within 30 days. You may request a return within 30 calendar days after receiving your order. For voluntary change-of-mind returns, products should be unused, uninstalled and in their original condition. Proof of purchase may be required. These conditions do not restrict any statutory cancellation rights or remedies for faulty, incorrect or misdescribed products.

2. How to request a return. Email us at razbenjamin7@gmail.com with your order number, the product name and the reason for the return. We will reply with instructions and the return destination for your specific product and order. Our fulfilment partners operate in different locations, so different products may be returned to different authorised facilities. Please do not send an item to a supplier, a warehouse or the address it was shipped from without return instructions from us.

3. Return shipping costs. For voluntary change-of-mind returns, you are generally responsible for the return shipping cost, unless applicable law requires otherwise. If an item arrives defective, damaged, incorrect or materially different from its description, we provide the applicable remedy and cover the return cost where the law requires it. We do not charge restocking fees.

4. Refunds. Approved refunds are made to the original payment method unless another method is agreed and legally permitted. For voluntary returns, we aim to refund within 10 business days after we receive and inspect the returned item. Where mandatory law requires an earlier refund or a different process, the legal rule applies. Refunds of original shipping fees, where required, follow the applicable consumer law. Your payment provider may need extra time for the refund to appear.

5. Damaged, defective or incorrect products. If your order arrives damaged, defective or incorrect, contact us promptly. We may ask for photos and order details to help resolve it, but this does not remove your statutory rights. Depending on the circumstances and the applicable law, you may be entitled to a replacement, repair, refund or another legally required remedy.

6. Order cancellation. To cancel before shipping, contact us promptly and we will try to stop the shipment. If the order has already shipped, any applicable statutory cancellation and return rights remain available.

7. Automotive accessories and compatibility. Please review the product specifications and vehicle compatibility before purchase, and install and use products safely according to the instructions. We do not exclude or reduce mandatory rights relating to faulty products, incorrect compatibility statements or product safety.

8. International returns. We ship to selected countries through international fulfilment partners. Return destinations vary by product and supplier. We tell you the return procedure, the destination and who pays for return shipping according to this policy and the mandatory consumer laws that apply to you.

9. Your legal rights. This voluntary 30-day policy supplements the consumer protection laws that apply to you. Where they give you different or additional cancellation, refund, conformity or warranty rights, those rights take precedence.

10. Business and contact information. Business name: BLACKSPGTI. Store: SPGTISTORE (online only). Location: Jerusalem, Israel. Customer support: razbenjamin7@gmail.com. Return destination: provided by SPGTISTORE for your product when you request a return.

11. Customers in the European Union and the United Kingdom. You have the legal right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you, or a third party you name (other than the carrier), receive the goods. To withdraw, tell us by email at razbenjamin7@gmail.com with a clear statement, for example using the model withdrawal form below.

If you withdraw, we refund all payments received from you, including the standard delivery cost, without undue delay and at the latest within 14 days of receiving your notice. We may withhold the refund until we have received the goods back or you have supplied proof of sending them. You bear the direct cost of returning the goods. You are only liable for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form (complete and return this form only if you wish to withdraw): To BLACKSPGTI (SPGTISTORE), razbenjamin7@gmail.com. I hereby give notice that I withdraw from my contract of sale of the following goods: ... Ordered on ... / received on ... Name of consumer: ... Address of consumer: ... Signature of consumer (only if this form is notified on paper): ... Date: ...